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FAQ's

 

Are you a drop shipping company? 

No we are not a drop shipping company.

*FREE SHIPPING* ?

Yes we do, we offer free standard shipping to anywhere in Canada & the United States on all our products.  You can choose to upgrade your shipping options at checkout.

 

What currency is used on Mitchell-made.com? 

Our website currency is the Canadian Dollar.  There is a currency converter located at the top right of every page for your convenience.

 

How do I take care and maintain my Mitchell Made sunglasses? 

Always keep your sunglasses in a safe place. It is always best to keep your sunglasses in your original hard case when you are not wearing them. When removing your sunglasses from your face, always use your two hands to prevent the frame from loosing its shape. Do not wear sunglasses on the top of your head. Never leave your sunglasses on the dashboard of your vehicle. Rinse your polarized lenses with warm water to remove oils and surface dust then use your microfiber cleaning cloth. DO NOT clean the WOOD on your sunglasses with lens cleaner or other chemicals, this can damage the wooden parts. If screws get loose, tighten with a mini screwdriver or visit your local optician. If the wooden parts of your frame begin to fade, simply apply a coat of oil or wax to bring original look back to life. We recommend non-colored lip balm, butcher or walnut oils.

 

Does Mitchell Made charge taxes on your products? 

Only Canadians are subject to taxes depending on the Province or Territory in which you reside.

 

What are Mitchell Made' s shipping rates? 

All orders are shipped with CANADA POST.  When adding your address at checkout you will be quoted directly from CANADA POST.   

 

Are there duty fees? 

Duties are covered by Mitchell-Made when ordering from the United States.  All other International shipments may be subject to duties, it is the buyers responsibility.  Please contact your local Customs office to further inquire.

 

How long does it take for my order to be shipped out?

All orders are shipped out within 1 business day. You will receive an e-mail confirmation along with tracking information.

 

Does Mitchell Made offer a warranty? 

Yes we do. We work with the best manufacturers in the industry and we stand by our products 100%. Mitchell Made offers a 90 day warranty from the time of purchase against manufacturers defects and workmanship. Mitchell Made reserves the right to determine defective products and requires proof of purchase. For more information please contact us at info@mitchell-made.com

How do I return my Mitchell-Made product if I'm not happy with it within 30 days of delivery?

All our products include a 30-day in-home trial backed by a no-hassle, full refund or store credit policy. 100% risk free.

If your not happy, we're not happy.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

WHAT DO I DO?

Please ship to:

Mitchell-Made,1 Fraser Avenue, Greater Sudbury, Ontario, Canada, P0M 2R0

Please include a note detailing your order number, your email address and please state your choice of a refund or a store credit along with the reason. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 


More questions or comments? Please contact us anytime at info@mitchell-made.com

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